I purchased my Zune through Dell Computer and was working with them because I purchased the extended warranty through them. The poor technical guy on the phone had no idea what to do with it and kept putting me on hold to find out. It ended up that I needed to go directly to Zune and work with them. I ran out of time because Brady was coming back home and I needed to get to the airport. (side note -- Happy dance my baby is coming home - LOL -- I missed him so much. My home is just not the same without him.)
I decided my Zune issue would have to wait until after the New Year.
Jason called me this evening and let me know there was a TOTAL melt down world wide on every first generation Zune. Oh Joy!! At least I am still under warranty. If you are interested and are experiencing the Zune melt down - here are the articles.
I guess it is back to the good old CD player until my Zune is working... Yuck!!!
Discussions board like ZuneUser.com, ZuneScene.com and Zune.net offer first-hand accounts of the problems with Microsoft's music player. It seems the Zunes reboot, then freeze once the status bar reaches 100 percent.
A Fix That Fails
Microsoft wasn't immediately available for comment on what observers are calling the Zune 30 Midnight Meltdown. But the forums are ablaze with complaints and demands for updates from Microsoft.
Meanwhile, a Zune.net user named Dmodegirl claims to have solved the problem. She said the Zune needs a "hard reset" and suggested using a small screwdriver to pop off the plastic shielding where the Zune cable plugs in and remove the two screws on either side of the plug.
"Pop the cover off and locate the battery plug at the top left corner of the Zune. Using your screwdriver, pop the cable connection halfway off, and do this to the other plug on the right side," she wrote. "Wait three seconds, then push down the right connector and then the left battery connector. Your Zune should start up immediately. Press the backing of the Zune down (make sure headphone jack is aligned) and put the screws and cover back in place."
A Black Eye for Zune
"This problem is something that never should have made it out of testing. I've been with the Zune Pass since day one and I'm seriously looking into other devices and services due to this. We at least need some kind of acknowledgment or statement from MS that clarifies the issue and puts in place a plan of action," a user named Furious Mittens wrote on the Zune.net forum.
Those comments aren't something Microsoft wants to hear. Indeed, frozen Zunes after the holiday shopping season is not welcome news, according to Phil Leigh, a senior analyst at Inside Digital Media.
Microsoft says the problem is related to a leap year bug and has issued instructions on how to fix the lockup.
Same thing with a user named Tina, who posted: "I just got a zune yesterday and I was playing some music and all of a sudden I went to a different song and it just froze and I’ve tried reseting it and I’m currently waiting for the battery to die, but I don’t think its even on because the music menu is faded."
Microsoft issued the following statement:"Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year.
Reports of resets, and then the Zune being frozen on startup, started surfacing overnight. You can find threads in several forums. Note that all the forums are busy, and slooooow to load, at best.